12 Month Guarantee

Our 12 Month Guarantee

At MERRYLUK, every product comes with a 12 Month Guarantee as part of our commitment to quality. This includes a standard manufacturer warranty that complies with the Australian Consumer Law. If your item has a major failure, you're entitled to a replacement or full refund. For minor issues, we’ll repair or replace the product as required.

What’s Covered in Our 12 Month Guarantee

  1. This 12 Month Guarantee covers all parts and materials found defective due to manufacturing faults during the applicable warranty period.

  2. The defect must appear within the 12-month warranty period to qualify for a claim.

  3. Warranty claims are valid only for the original purchaser and are non-transferable.

  4. You must notify us within a reasonable period after discovering a defect. Delays may limit your rights if additional damage occurs due to late reporting.

What Qualifies as a Serious Defect

Under this 12 Month Guarantee, a Serious Defect includes:

  • Defects qualifying as major failures under Australian Consumer Law.

  • Products that differ significantly from their description or sample.

  • Items that are unfit for purpose and cannot be reasonably repaired in time.

  • Products that are unsafe for use.

What’s Not Covered by the 12 Month Guarantee

This warranty does not cover:

  • Normal wear and tear (e.g., fabric pilling, compression of cushions).

  • Damage from spills, stains, or improper cleaning methods.

  • Use in commercial environments or improper handling.

  • Products sold “As Is” with disclosed defects at purchase.

  • Acts of God, accidents, misuse, or non-residential use.

How to Make a Claim Under the 12 Month Guarantee

To make a warranty claim:

  1. Locate your proof of purchase (receipt or acceptable alternative).

  2. Contact our customer service team with details of the issue.

  3. We’ll review your case and provide next steps, which may include repair, replacement, or refund depending on the issue.

Need help with your claim or have more questions? Click here to contact us regarding your inquiries.

Learn more about your rights under Australian Consumer Law by visiting the Australian Competition and Consumer Commission (ACCC).