Return and Refund Policy

Merryluk – Returns & Refund Policy

Merryluk is a brand owned by Cosmo Living Pty Ltd (ABN 81 618 821 953)

We want you to love your purchase. If for any reason you are not completely satisfied, this policy explains how returns, exchanges, and refunds work.

Important Note Before Installation

When your furniture arrives, please take a few quick steps before setting it up:

Check the box for any signs of damage. Snap a photo and keep it handy in case you need to make a claim.
Confirm the details – make sure the product name and model number match your order confirmation.
Unpack and inspect all furniture panels carefully before beginning assembly.

If the item delivered is incorrect or arrives damaged, please do not accept the delivery. Let the driver know straight away and contact us within 24 hours so we can arrange a replacement for you.

Email: hello@merryluk.com

Once the furniture has been installed, it cannot be returned.

1. Change of Mind Returns

We offer exchanges or store credits for change of mind where all of the following conditions are met:

You provide proof of purchase;
Your request is made within 30 days of purchase;
Products are in original condition, unused, unassembled, undamaged, and with all packaging and tags intact;
Products are not clearance items, custom-made, special buy products, gift vouchers;
A return and exchanges form has been completed;
You pay a 15% restocking fee;
The item has not been assembled (assembled items are not accepted unless faulty under Australian Consumer Law).
Refund is not available for change of mind returns.

2. Return Process for Change of Mind

To return an item:

Carefully repack the item in its original packaging.
Take a photo of the packed item and email it to hello@merryluk.com.
Provide your preferred pickup date and time.
Make the item available for courier collection at your delivery address (you don’t need to be home — you may leave it at your front door or with building management).
Ensure the item is accessible and clearly identifiable for collection.

Note: You are responsible for return delivery costs for change of mind returns.

3. Store Credits

Store credits are valid for 12 months from the date of issue.
Credits are non-transferable and non-refundable.

4. Faulty, Damaged, or Incorrect Items

You are entitled to a replacement, refund, or repair under the Australian Consumer Law if the product is faulty, damaged, or not as described.

If you believe your product is faulty:

Please contact us at hello@merryluk.com with your order details and photos of the issue.
We may request further details to assess your claim.
If your claim is valid, we will arrange return shipping at no cost to you and offer a replacement, repair, or refund.

5. Refunds

Refunds will be processed to your original payment method, unless otherwise agreed.
Please allow up to 10 business days for funds to appear, depending on your bank or payment provider.

6. Exceptions

We cannot accept returns or refunds for:

Sale or clearance items
Mattresses, bedding, or sofa covers (unless faulty under Australian Consumer Law)
Custom-made or special-order products
Items returned in assembled condition (unless faulty under Australian Consumer Law)

7. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

Merryluk brand owned by Cosmo Living Pty Ltd (ABN 81 618 821 953)
📧 Email: hello@merryluk.com